Live Support:

How do I get my patterns?

Google Checkout: When the financial part is completed, I will be sent an email from them letting me know that you have requested to make a purchase. Your card or account will not be charged until I have authorized the sale. After I have submitted authorization, you will be sent a link from Payloadz.com containing a link and instructions for your download. Should any problems occur, contact me immediatly for assistance to retreive your patterns.

Paypal: This is quicker than Google because you don't have to wait for my authorization. Paypal supports digital downloads. After you have made payment with Paypal, you will be directed to Payloadz for your download. You will also be emailed a link for your patterns as well. The downloads are available to you through Payloadz for a limited time. Should there be any problems, don't hesitate to contact me. I am here to help. I want you to feel comfortable shopping at Starr Design Studio.

No matter which company you choose for payment processing, it is done in a secure environment. I never see your payment information and don't want to. In today's society, safety is a #1 concern, for myself and for my shoppers.

Is shopping online safe?

Shopping online can be safer than handing your credit card to a checker in a department store. There are things you can do to protect yourself when shopping online.

• Make sure you are running a good anti-virus. An undetected virus in your computer can do more than just make your computer sick. It can relay key strokes from your key board to a remote server and right into the hands of someone else. If your computer is protected, then so are you.
• Always look at the URL(address bar), make sure that you are on a secure page before entering any kind of financial information. The URL should begin with https:// the "s" means secure. Also take a glance at the bottom of your viewer screen, you will see a lock icon which is another item telling you, you are at a secure location.

How long will I have to wait for my patterns if I purchase through Google Checkout?

I check my emails throughout the day. The longest you would have to wait is maybe 2 hours. If you place your order in the middle of the night, you will have access to it by the next morning. I have done business as Starr Design for many years and I take the way I handle business very seriously. I make sure that as one of my customers, your orders will always be treated with the priority they deserve. Crafters are special people and should be treated that way.

Is there any other way to pay?

Yes. If you would like to remit your payment by mail, simply send me an email with your request. I will reply with shipping instructions. Once your check or money order clears, I will gladly unlock your patterns for download.

Can I buy patterns that are already printed out?

Yes. If you need your patterns printed and mailed to you, I would be glad to do that. There will be additional fees for this service. I charge .50 per page and $1.25 for shipping via regular parcel post. (USA only) For faster shipping methods, additional fees apply.

Can I buy patterns on a CD/DVD?

Yes you can! Just email me to set up the order. I will place up to 8 patterns on one CD/DVD for you. The cost of the CD/DVD and Shipping is only $5.00 + The cost of the patterns you have chosen. I do not use those horrible sticker labels that peel up and get caught in your machine. The CD/DVD is directly printed with the names of the patterns included.

What if I buy a pattern and don't understand what the directions are telling me to do?

Contact me. I am here for you. I will do everything in my power to make sure that you will have a full understanding and be able to complete your project. I am an advanced beader and sometimes I may miss a detail that a less experienced beader may need to know. I appreciate any input you can give me to help make my patterns better.

Can I ask a question even if it doesn't pertain to one of your patterns?

Of course you can, but that doesn't mean I will answer you! hehehehe Just kidding! I will do my best to answer any question you may have. Please, just try to remember, I live, breathe and dream in Brick/Comanche stitch. If your question pertains to a different stitch, I may not have an answer for you. I will always answer all emailed questions and many will be posted here to help others.

What's in it for me if I become a member of Starr Design Studio?

I love my members. I think of each and every member of the Studio as my personal friend. We have something beautiful in common. The love of beadwork. It is all about the smile someone gets on their face when they open your little package. As members of Starr Design Studio, you will be able to take advantage of special sales. As a member, you will be issued a discount code that will give you 10% off all your purchases. Only members have the option of becomming part of the Gallery free of charge! You don't have to know web design, I will code the page for you.

I am already a member. How do I get a page in the Gallery?

That couldn't be easier! Just email me the pictures that you wish to include on your page or a link to them. Please include the original designer's name and the title of the piece you wish to display. Please be aware that I may edit, resize and compress the photo for your page. I have worked very hard to make sure that my site is even dial up friendly. That means keeping the file sizes down. It will not harm the clearity of your photo in any way. It can take me a week or two to get a page built, depending on my schedule. The door to your page will not be opened until you have approved the your new gallery.

How can I opt out of your email list?

(I hate spam too) You may opt out at any time. Just send me an email and let me know and you will be removed from all future mailings. No questions asked.

I heard you had coupons for your members, I joined but didn't get a code. What happened?

I was having issues with the coupon codes. It has all been rectified. If you haven't received a code all you need to do is contact me. I will see to it that you have your code ASAP.

Live Support: